FAQs

What types of products do you offer?

5th & Barnett Online Boutique specializes in a curated selection of stylish accessories and apparel. Our product range includes luxury chain messenger bags and comfortable linen shirts, designed to blend elegance with everyday wear.

How can I ensure the quality of the products?

We prioritize high-quality materials and craftsmanship in all our offerings. Each item is carefully selected to meet our standards of durability and style, ensuring that our customers receive fashion-forward pieces suitable for both casual and sophisticated occasions.

What is your return policy?

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Returns must be initiated within a specified number of days from the date of delivery. For more details, please refer to our return policy.

How long does it take to process a refund?

Once we receive the returned item and verify its condition, refunds will be processed within 30 days. The refund will be issued to the original payment method, excluding any shipping charges or applicable fees.

Do you offer exchanges?

Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow our return process and place a new order for the desired item.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer support team immediately. We may request supporting evidence, such as photographs, to resolve the issue promptly, either through a replacement or a refund.

What are the shipping options available?

We offer various shipping options to accommodate our customers' needs. Shipping costs and delivery times may vary based on the selected method and destination. For specific details, please refer to our shipping policy.

How can I contact customer support?

You can reach our customer support team via email at 5thnbarnett2023@gmail.com or by phone at 904-704-5528. We are here to assist you with any inquiries or concerns you may have.