Refund policy
At 5th & Barnett Online Boutique, we strive to provide our customers with the best possible shopping experience. We understand that sometimes returns and refunds may be necessary, and we have established the following policy to ensure a smooth and hassle-free process.
1. Eligibility for Returns and Refunds:
To be eligible for a return and refund, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as when it was received.
- The return request must be initiated within [20] days from the date of delivery.
- The item must not be listed as a non-returnable or final sale item.
2. Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team at www.5thnbarnett2023@gmail.com to request a return authorization.
- Provide the order number, item details, and reason for the return.
- Our customer support team will guide you through the return process and provide you with a return shipping address.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the item back to us using a trackable shipping method. Please retain the tracking number for reference.
3. Refund Process:
Once we receive the returned item and verify its condition, we will process the refund as follows:
- If the return is approved, we will initiate a refund to your original payment method within 30 days.
- The refund amount will be the purchase price of the item, excluding any shipping charges or applicable fees.
- Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
4. Non-Returnable Items:
Certain items are non-returnable and will not be eligible for a refund unless they are received in a damaged or defective condition. These items may include:
- Perishable goods
- Personalized or customized items
- Intimate or sanitary products
- Digital downloads or software
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We may request supporting evidence, such as photographs or a detailed description of the issue. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
6. Return Shipping Costs:
Unless the return is due to our error or a defective item, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item.
7. Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
We reserve the right to refuse returns or refunds that do not comply with this policy or if the item is returned in a condition that prevents us from reselling it.
If you have any questions or concerns about our Return and Refund Process Policy, please contact our customer support team at 5thnbarnett2023@gmail.com.
Last Updated 02/03/2025